How do I get my analog recording to you?
We no longer accept non-digital forms of recording for numerous reasons, not least of all how prone they are to getting lost along the way. Frankly, in this day and age, the vastly higher quality of digital recorders and their increasingly low cost means you really don't want to be using an analog recorder anyway.
How can I get the best audio recording possible?
Having clear, crisp audio recordings is the best way to ensure a 100% accurate transcript. Most importantly, record your audio in a quiet place. Background music, coffeeshop hustle and bustle, fans, street noise, and nearby conversations can make audio transcription particularly challenging. Utilize an external microphone to capture voices more clearly.
Do you only handle academic files?
Hardly! We transcribe a vast range of content, including broadcast television, corporate retreats, governmental seminars, sermons, NGO research, and industry conferences.
Do you have a standard NDA available?
Indeed, we have a fairly boilerplate NDA that covers the security of your files, confidentiality, disposal of transcripts and recordings, and affirmation of your ownership of all content. Please refer to X for a more complete description of how seriously we take information security.
Do you support translation services?
No, we don't currently offer multi-language translation services. Consider the fact that inaccuracy and errors are much more likely to arise in the translation process than in transcription. We would highly recommend you utilize a professional translation service that also offers transcription, instead of the other way around.
Are my files secure through online upload/download?
Your files are uploaded to a secure server run by Amazon Web Services, and our website uses SSL to ensure your information is protected.
Can I cancel an order?
Typically, it takes a full day for your project to get a cursory overview and parceled out to its assigned transcribers. If you have a change of heart within 1 day of submission, there will be no fee for cancellation. Each subsequent day will increase the cost of cancellation by 20% increments of the total project cost.
You claim to produce excellent quality files. What if I'm not satisfied with the quality?
While we've yet to have a client dissatisfied with the quality of their transcripts, we always offer to do a full round of review and editing if you feel your project fails to meet your expectations.